Terms & Conditions

The following terms and conditions apply to all orders through our online shop.


The purchase contract is concluded with Erresse Pro di Svanera / via 4 Michelangelo Buonarroti / 25030 Pompiano Brescia.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your registrations at any time before submitting your binding order using the correction aids provided and explained in the ordering process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the cart.

Immediately after submitting your order, you will receive another confirmation by e-mail. A binding contract can also be concluded in advance as follows: If you have chosen PayPal as your payment method, the contract is concluded when you confirm the payment instructions to PayPal. The language available for the conclusion of the contract is Italian. But we are also available with our customer service for non-Italian friends.


We save the text of the contract and send you the order data and our terms and conditions by e-mail. You can view the terms and conditions at any time here on this page. Your past orders are accessible via the customer account if you are registered.

In addition to the specified product prices, shipping costs are added. You can find out more about shipping costs in the dedicated section. We also deliver to your home within 30km from our shop for free or you can also buy online and collect in the store. by shipping only.



Transport damage

If the goods are delivered with obvious transport damage, please report such errors to the courier as soon as possible and contact us immediately. Failure to file a claim or contact us will have no consequences for legal claims and their enforcement, in particular for warranty claims. However, they help us enforce our claims against the carrier or transport insurance.

Guarantees

Unless otherwise agreed, the legal liability for defects applies. The limitation period for complaints for defects is one year from delivery of the goods. The aforementioned limitations and abbreviated terms do not apply to claims for damages caused by us in the event of injury to life, limb or health in the event of willful or grossly negligent breach of duty and willful misconduct in the event of a breach of essential contractual obligations, the fulfillment of which allows the contract to be properly executed in the first place and on which the contractual partner can regularly rely (cardinal obligations) as part of a guarantee promise, if agreed with respect to the scope of the Product Liability Act . Information on any additional warranties that may apply and their exact terms is available with the product and on appropriate information pages in the shop.

Responsibility

We are always unlimitedly liable for claims due to damage caused by us in case of injury to life, limb or health in case of willful or grossly negligent breach of duty in case of guarantee promise, if agreed with respect to the scope of application of the Product Liability Act. In the event of a breach of essential contractual obligations, the fulfillment of which allows the correct execution of the contract in the first place and on which the contractual partner can regularly rely (cardinal obligations) through our fault on our part, our legal or auxiliary representatives, the The amount of the liability is based on the foreseeable damage at the time of the conclusion of the limited contract, the occurrence of which is generally foreseeable. Claims for damages are also excluded. Dispute Resolution Alternative dispute resolution pursuant to Article 14.