Italy customers must return any unwanted goods within 10 working days from the day they are received, with overseas customers having 20 days from the date of delivery. Please include a copy of the invoice in with your items so we know who they have come from. The returning goods should be posted via a recorded delivery with the buyer retaining any receipts in case the parcel should become lost in transit.
If you require an alternate size you can request an exchange by listing the size you wish to have sent back out, however we would alternatively recommend reordering and returning the item for a refund as we cannot guarantee that the required size will be in stock at the time that the returning parcel arrives back with us. Any order returned for an exchange will be refunded if we do not have the requested item in stock.
Please ensure when returning items in boxes such as trainers that the boxes are not cello taped as this causes damage to them. We require all returned items to be sent back in the condition that they were sent with tags attached and boxes intact.
*Please note that for hygiene reasons we cannot accept returns of underwear or face masks if the outer packaging has been opened. *
*If you wish to return your goods please send them back to Blog don't Lie c/o Erresse Pro di Svanera, via Michelangelo Buonarroti 4, 25030 Pompiano Brescia Italia. *
We do not refund returns postage costs unless the items received were faulty in the first place or an order was sent out incorrectly by Blog don't Lie